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Cannot Download Norton From Comcastįollow the on-screen instructions to obtain and install the target software to your computer. Click 'Download' and then click 'Run' or 'Open,' or select the file from the Download bar on the bottom of the browser. Go to the Norton website (see Resources) and log in to your account.Ĭlick 'Order History.' Select 'View' from the Details column.

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Sign in to a PC on which you want to install a Norton product. Norton Download Manager, which comes packaged with the software file, will automatically install the software to your computer. To install your Norton product on another workstation, download a copy of the application from the Symantec website or from your Norton account. Running Norton 360, Norton Internet Security or Norton AntiVirus on one PC might work in a home environment that consists of a single computer, but to protect networks from hackers and malicious software, businesses must run anti-virus and firewall software on all of the workstations in an office. The virus protection is offered as a free download at the homepage. Comcast virus protection is a free service offered to any customer who subscribes to any level of Comcast high-speed internet.

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Requests submitted through this form are reviewed on a 24x7 basis.Enter your email and password and click on 'Sign In.' Click on 'Start Download.' Once your computer has finished downloading the file, double-click on it to run it and start installing Norton Security Suite. The sender should receive an error message containing a link to a FAQ with valuable information regarding the issue and steps necessary to request removal.Įmail administrators can submit the blocked IP address to the Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. If an email is unable to be delivered to a email address, it's possible the sender's email provider is blocking your address as an antispam precaution for Xfinity customers.

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Once you have copied the full message headers from the spam message, paste the header and message into an email and send it to to unblock an email address

Forward the spam message as an attachment to spam email sent from within the Comcast Network.

Click the "Spam" button in the right-hand corner of the webmail console.Įmail Client Users (Windows Mail, Outlook, Thunderbird, etc.).

Select the message you wish to report as spam.

Report a spam email sent to your email account Forwarding the email will remove the original headers. The child should first be instructed to tell a trusted adult about the event and then report the issue to the National Center for Missing & Exploited Children at: When reporting spam emails, it is critical that you send us the email headers. If you feel a child is in physical danger while participating in an online activity While Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer. If you believe we can assist in your harassment investigation, send an email to with the subject line "Harassment Investigation" and attach all evidence you can provide us to support in the investigation.

Time-stamped screenshots and URLs that display the harassment.

Emails illustrating the harassment, including the email headers.

Please document the incident by collecting information that can support an investigation.

If you feel you are not in immediate danger Contact your local law enforcement immediately and file a report to ensure your physical safety.